Privicy Policy

 

At Wahid Nimko WD Food, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our website, place an order, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

We are committed to handling your data responsibly and in compliance with applicable privacy laws. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information when you use our website or purchase our products:

a) Personal Identification Information

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (if provided for verification or promotional purposes)

b) Payment Information When you make a purchase, payment details such as credit/debit card numbers or mobile payment information are processed securely through our third-party payment gateway. We do not store full payment card details on our servers.

c) Order & Transaction Information

• Products ordered and order history
• Delivery preferences and notes
• Invoice and receipt records

d) Technical & Usage Data

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring URLs and clickstream data

e) Voluntarily Provided Information

• Feedback, reviews, or survey responses
• Messages sent via contact forms or customer support
• Social media interactions with our brand pages

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery coordination
• To send you order confirmations, receipts, and shipping updates
• To respond to your inquiries and provide customer support
• To improve our website, products, and overall customer experience
• To send promotional offers, newsletters, or updates - only if you have opted in
• To comply with legal and regulatory obligations
• To detect and prevent fraud or misuse of our services
• To analyze website usage and improve our digital presence

We will never sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data.

Types of cookies we use:

• Essential Cookies: Necessary for core website functionality such as your shopping cart and login sessions.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences to personalise your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (only where applicable).

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our website.

4. How We Protect Your Data

We take the security of your personal information seriously. We implement a range of technical and organisational safeguards, including:

• SSL (Secure Socket Layer) encryption for all data transmitted through our website
• Secure and encrypted storage of customer records
• Restricted access to personal data - only authorised personnel may access it
• Regular security audits and system updates
• Secure third-party payment processing compliant with PCI-DSS standards

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

5. Third-Party Services

In order to operate our business effectively, we may share limited personal information with trusted third-party service providers, including:

• Payment Gateways: To securely process your transactions (e.g., JazzCash, EasyPaisa, Stripe).
• Delivery & Logistics Partners: To ship and deliver your orders to the address you provide.
• Website Hosting & Technology Providers: To host and maintain our website and IT infrastructure.
• Analytics Services: To understand website performance and customer behaviour (e.g., Google Analytics).
• Email & Communication Services: To send transactional emails and newsletters.
• Social Media Platforms: If you interact with us on TikTok, Facebook, YouTube, or Instagram, those platforms operate under their own privacy policies.

All third-party partners are contractually required to handle your data securely and only for the purpose for which it was shared. We do not authorise them to use your data for their own marketing purposes.

6. Data Retention Policy

We retain your personal information only for as long as is necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes.
• Account information is retained for as long as your account remains active.
• Marketing preferences and communication data are retained until you unsubscribe or request deletion.
• Technical logs and analytics data are typically retained for up to 12 months.

When your data is no longer required, it will be securely deleted or anonymised.

7. Your Rights as a Customer

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete data.
• Right to Deletion: You may request that we delete your personal data, subject to legal obligations.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You may request your data in a portable, commonly used format.
• Right to Object: You may object to the processing of your data for marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of the above rights, please contact us using the details provided in Section 10. We will respond to all valid requests within 30 days.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@wdfoods.com.pk. We will promptly investigate and delete any such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our services. When we make significant changes, we will:

• Update this page with the revised policy
• Post a visible notice on our website homepage
• Notify registered customers via email where appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through any of the channels below:

Wahid Nimko WD Food

Follow Us on Social Media:

• 🎵 TikTok - @alwahidfoods
• 📘 Facebook - WD Foods Pakistan
• ▶️ YouTube - @wdfoods-PAK
• 📸 Instagram - @wdfoodspakistan

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Thank you for trusting Wahid Nimko WD Food. We are committed to protecting your privacy and providing you with the best snacking experience.